App
Ambassadors
The team's day-to-day operations app - clients, catalogue, inventory, sales, after-care, and the FB Butler AI concierge. Built for the showroom and the back office, on iPad, iPhone, and the desktop view.
Brief
The Ambassadors app is the operational heartbeat of F. BINSABBAR. Every client interaction in Riyadh - a reservation, a private visit, a sale, a bespoke commission, an after-sales repair - is captured here. The app lives on the showroom iPads and on every ambassador's phone, and mirrors with the Online Store so a piece sold online updates the floor in real time.
It is intentionally focused: there is no calendar, no chat, no spreadsheet. Instead, the app is organised around the things F. BINSABBAR sells - Creations, collections, diamonds, services, bespoke pieces - and the people who buy them. Everything else is supporting infrastructure.
At a glance
Who uses it
Owners & managers
Full create, edit, and delete across every module. The only role with Admin Console access for inventory, users, archived recovery, and pricing-formula management.
Sales associates
Day-to-day sales: clients, draft and approved invoices, reservations, delivery updates, after-care service capture.
Front of house
Hospitality, walk-ins, and Private Visits. Browses the catalogue and client book; the only role that can launch Guest Mode for showroom devices.
What's inside
Clients & Membership
Full client profiles with VAT and CR for B2B, birthdays, communication preferences, and the buy history. Every client is automatically part of Private Membership with a digital card and points balance.
Catalogue & Creations
The full library of jewellery models grouped by collection, plus every physical piece (Creation) with its ISN, weight, metal mix, gemstones, location, and reservation state.
Diamonds & Gems
Loose stone catalogue graded by the 4 Cs with lab certification. Link any stone to a Creation; unlink to return it to the loose-stone count.
Sales & Invoicing
Full invoices, Quick Invoice for the counter, Quotations, Credit Notes, post-approval delivery timeline, and tax-cleared QR on every approved document.
Online Orders
Storefront orders mirrored into the app with line classification, refunds, and one-tap fulfillment that notifies the customer automatically.
Private Visits
Bookings made on the public concierge calendar appear here automatically. Manual entries and reschedules push a notification to the entire team.
Bespoke
Start from a base model, customize materials, gems, and engraving, share a 3D preview link, then commission. The new piece is registered as Reserved to the client on the spot.
Sharing & storytelling
Generate branded Creation Cards and Bespoke Cards on demand for any model or piece. Send via WhatsApp or save as an image, with custom backgrounds and light/dark variants.
FB Butler
Ask in plain language: "Aldebaran in stock?", "What did Aseel buy last year?", "Find invoice 1064." The Butler answers from live data and links the underlying records.
Staff knowledge base
Operational Procedures, Customer Services Protocols, and a House Messages library of pre-approved templates - all surfaced inside the app for quick reference.
Download & access
The Ambassadors app is internal - distributed privately to the team. New ambassadors receive sign-in instructions by email after an AMBASSADOR PLUS creates their account.
Runs on iPad, iPhone, and Android. Web/desktop view available for AMBASSADOR PLUS for Admin Console tasks.
Learn more
How to Use
Step-by-step playbook: register a client, create an invoice, run Quick Invoice, share a Creation Card, handle returns.
Glossary
Every term used inside the app - roles, Creations, ISN, ZATCA, invoice lifecycle, bespoke, FB Butler.
Brand Book
Identity, foundations, components, patterns, voice, accessibility - the canonical reference for the system.
Support
Questions, lost passwords, new ambassador onboarding, or anything not covered in the How to Use guide: